Frequently Asked Questions

How do I choose the right formula?

If you are unsure which formula suits you best, we recommend visiting our Find Your Formula page and completing the consultation form. This helps us understand your symptoms and guide you more accurately.

Can I combine different formulas?

Some formulas can be combined, while others are better taken separately depending on your individual situation. If you are unsure, please contact us before ordering.

How long should I take herbal formulas?

This depends on your body, your symptoms, and the purpose of the formula. Some formulas are used for short-term support, while others may be taken for a longer period. Practitioner guidance is recommended for the best results.

Can I take herbal formulas during pregnancy or while breastfeeding?

If you are pregnant, trying to conceive, or breastfeeding, please consult your doctor or qualified healthcare professional before using herbal supplements.

Are your formulas 100% vegan?

Yes. Moon Materia is fully committed to 100% vegan herbal formulas. We carefully select ingredients and adapt classical formulas while respecting the original principles of Traditional Chinese Medicine.

How long does shipping take?

Orders are usually processed within 1–3 business days.

Estimated delivery times:

Netherlands: 1–2 business days
Belgium / Germany: 2–5 business days
Other EU countries: 3–7 business days

Can I return opened products?

Due to hygiene and safety reasons, we cannot accept returns of opened, used, or unsealed herbal products.

Do your products replace medical treatment?

No. Our herbal formulas are food supplements and do not replace medical diagnosis, treatment, or emergency healthcare.